Frequently Asked Questions

Explore answers to common questions about McCreadie Group, Vestigo®, and how we support clinical research sites.

This FAQ page is designed to help you better understand McCreadie Group and Vestigo®, including how our technology supports investigational drug management, clinical trial operations, and regulatory compliance. Guided by our core values: innovation, efficiency, reliability, customer service, and safety; we build solutions that reduce operational complexity and support high-quality clinical research.
What is Vestigo®?

Vestigo® is a site-enablement platform that helps clinical research sites manage investigational drugs and trial operations through standardized, end-to-end workflows for drug accountability, inventory and protocol management. The platform improves efficiency, data consistency, transparency, and regulatory compliance.

Vestigo® is trusted by clinical research sites, academic medical centers, and sponsors to streamline investigational drug accountability, standardizes clinical trial workflows, and support compliance through digital software solutions.
Vestigo® supports a wide range of stakeholders, including:

Pharmacy & Clinical Research Teams

IDS teams use Vestigo® to manage protocols, inventory, and drug accountability efficiently while maintaining regulatory compliance.

Executive Administration

Clinical and research leaders use Vestigo® to standardize operations, improve data transparency, track financials and metrics. And support benchmarking and quality improvement initiatives.

Clinical Research Associates

Through Vestigo Verify®, monitors can accelerate monitoring and audit activities with secure access to complete, legible and compliant documents, accountability records, and reports
Built by pharmacists, Vestigo® reflects real-world research pharmacy workflows and compliance requirement.

Drug accountability and dispensing

Vestigo®‘s core functionality provides electronic drug accountability and dispensing workflows that guide users through receipt, dispensing, return, and destruction of investigational products (IP). Each transaction within the accountability cycle supports dual-verification to align with best practice and regulatory requirements. Drug Accountability Record Forms (DARFs) can be generated in multiple formats to meet sponsor and auditor requirements. Customizable labeling options enhance clarity, accuracy and operational efficiency.

Inventory management

Electronic inventory tracking, reporting, and alerts ensure appropriate drug supply. Features such as cycle counts, predictive par and reorder point calculations, expiration tracking, and hazard category assignments provide full inventory visibility and oversight.

Budgeting and Billing

Vestigo® enables sites to create and amend budgets, capture charges in real-time, and generate customized invoices and extracts. With reimbursement tracking and billing portal access, Vestigo® streamlines tasks and reporting, optimizes financial health and improves collaboration across departments.

Workload & Metrics

Time-based workload tracking allows departments to quantify effort and optimize staffing and resource allocation. Enhanced metrics and reporting capabilities support data-driven decision-making.

Protocol Management

Vestigo® guides the entire protocol lifecycle, from startup to close-out, using standardized electronic workflows, integrated checklists, notifications, and reporting tools to ensure consistency with sponsor requirements

Remote Monitoring Visits

Vestigo® simplifies the monitoring visit process by providing a centralized monitor database, integrated scheduling, secure documentation access, and detailed audit trails. These tools enable standardized, efficient and compliant monitoring visits – both remote and on-site.

Document Management (eBinder)

Vestigo® functions as an electronic binder (eBinder), allowing users upload, create, organize, and securely store study documentation. With features like certified electronic copies, monitor visibility controls, and temperature log documentation, Vestigo® promotes paperless workflows and offers a reliable long-term storage option for electronic records.

Training & Competency:

Vestigo® enables sites to develop, assign, and document protocol-specific and global training competencies. Protocol access can be restricted until required training is completed, improving safety and compliance. Electronic training logs, notifications, and reporting support timely and accurate documentation.
Multiple case studies demonstrate significant time savings, along with improvements in accuracy, compliance, and service growth. At a leading Midwest healthcare institute, transitioning to Vestigo® resulted in an 83% reduction in documentation time.

For more information, and to view additional case studies, visit: https://mccreadiegroup.com/resources/?3467943948=104

As a cloud-hosted solution, Vestigo® requires minimal IT involvement for standard setup and ongoing maintenance. Certain features such as label printing or system interfaces, may require additional IT support to establish a secure VPN connection.

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Vestigo®’s implementation and training program typically spans 6 to 16 weeks, depending on site needs. It includes system configuration, data setup, and weekly remote training sessions covering inventory, protocol builds, administration, and reporting. Optional onsite support, self-guided learning tools, and a train-the-trainer model ensure long-term adoption and success. With a train-the-trainer model and dedicated go-live support, Vestigo® ensures a smooth transition to streamlined clinical trial workflows.

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McCreadie Group follows established SOPs for prompt identification, investigation, notification, and remission of system incidents or downtime to ensure continuity and compliance.

Vestigo® supports comprehensive inventory management and standardized drug accountability through guided workflows, with optional dual verification at each transaction point (receipt, dispense, return, destruction). Protocol-specific inventory can be tracked by lot, sub-lot (kit or item), expiration date, investigator, and patient-specific assignment.
Vestigo® enables secure, real-time remote monitoring by providing monitors with access to protocol documentation, drug accountability records, and facility data. Through Vestigo Verify®, monitors can schedule visits, authorize transactions, complete activities remotely, and download reports; reducing the need for on-site visits while maintaining compliance and transparency.
Yes, Vestigo® maintains compliance with 21CFR11 requirements.
Vestigo® offers flexible, role-based access control tailored to investigational drug workflows. standard roles—System Administrator, Security Administrator, IDS Pharmacist, Staff Pharmacist, IDS Technician, and Billing—come with granular permissions for tasks like dispensing, inventory, protocol management, and reporting. Permissions can be customized, multi-role assignments are supported, and access is restricted by facility to protect patient data and ensure compliance.
Vestigo® provides reporting across Protocol, Inventory, Prescription, Monitoring Visit, and Workload categories. The Vestigo® Reporting API enables secure access to site data for custom reporting and integration with business intelligence tools.
Yes. Vestigo® alerts notify users of supply thresholds, upcoming expirations, returns, and other inventory-related actions. Alerts can be configured at the facility level.
All modifications, edits, or updates within Vestigo® are audit-tracked to ensure compliant documentation and traceability.
Certain client- and facility-level settings are configurable to support site-specific practices. All Vestigo® clients operate on the same cloud-based software version, ensuring consistency, optimized support, and continuous performance improvements.
Pricing is based on the number of active protocols. Exceeding license limits does not result in immediate system lockout – Vestigo® supports scalable licensing and enterprise pricing models.

Protocols in “Build” or “Closed” modes do not count toward the active license limit. Only protocols in “Active” mode contribute to the active protocol count. Vestigo’s standardized workflows guide protocol setup and closure to ensure accuracy.

Yes. Multiple practice sites or facilities can be managed within a single Vestigo® instance, depending on licensing. Affiliated practices may also be configured as separate instances when appropriate.

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Vestigo® uses the Okta Identity Provider for secure authentication. Each user is assigned a unique username, shared accounts are prohibited, and SAML 2.0 is supported for SSO integration. Role-based permissions determine system access and functionality. Default roles guide standardization and custom roles may also be created.
Vestigo® supports unidirectional interfaces with electronic health record (EHR) systems and Clinical Trial Management Systems (CTMS). The Reporting API allows secure data extraction for business intelligence and analytics.

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Vestigo provides comprehensive support through an online Help Center, support ticketing, same-day response for urgent issues, ongoing training via the Vestigo Virtual Classroom, and dedicated Customer Success Managers that conduct quarterly webinars, site panels, and continuous product updates, ensuring clients are supported and informed.